Temu: Open Platform app, access token and synchronisation

What it is for

The Temu connector uses the Temu Open Platform (API for local sellers). It retrieves orders with addresses, the list of listings and stock levels, and confirms shipment with the parcel number.

Connector scope: does not change prices (Temu changes them through price change requests and negotiation, so you change prices in Seller Center). It does not work for cross-border sellers: the order interfaces are only for local shops (LOCAL/SEMI).

Where to find it in the app

Sales and logistics, "Sales channels", "Add sales channel", type "Temu", and in the channel the "Connection" tab. Connector fields: "App key", "App secret", "Shop access token", "Platform region" (Global (Europe) or USA) and optionally "Self-shipping warehouse ID (optional)".

The form in the "Connection" tab is built from the connector description, so it contains exactly the fields the platform requires, along with short instructions and a link to its documentation. After "Save credentials", click "Test connection"; "Start" in the "Synchronisation" tab only works after a successful check.

Where to get the keys

1. Register on the Temu Partner Platform as a local seller and accept the agreements, including the DPA, in Seller Center.
2. In Temu Open Platform (partner.temu.com), create an app and wait for it to be approved. This enables permissions for orders, products and stock levels, and shipping. Copy the App key and App secret.
3. In Seller Center (Europe: seller-eu.temu.com), go to System management, Authorization management, click "Authorize a new app", select the app and approve the permissions.
4. Copy the Access token shown and paste it together with the App key and App secret.
5. Select the region and use "Check connection". If the Temu app has an IP address restriction, add the Zaksio server address to the list.

Official documentation: partner.temu.com/documentation (login required). Menu names in Seller Center may change.

What it synchronises

• Orders: fetched every 2 minutes. Orders in the waiting period (the customer can still cancel them) are skipped until their status changes. We fetch prices and VAT rates with a separate amounts request, and when Temu is still calculating them, the order import is retried.
• Listings and stock levels: list to be mapped, stock levels sent in batches of 100.
• Parcel number: confirmation of self-shipping. We match the courier by name from the Temu list for the order's region, and if none is found, enter its id in the "carrierIds" setting. Shops required to buy labels through Temu cannot use this feature.

Important notes

• The access token expires (after approx. 3 months), and generating a new one invalidates the old one. After it expires, generate a new token in Seller Center and enter it again.
• The initial request limit is 20 per second per App key; Temu grants a higher limit on request.